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ӣ���ǹ��1
xxx,
����i am writing this letter to express my apology that xxxxxx.i feel terribly sorry about this. once again, i am very sorry for any inconvenience caused. i will be really appreciated if you can accept my apologies and understand my situation.
����yours,
����sincerely
ӣ���ǹ��2
dear tom,
����i'm very sorry that i can't go on a trip to beijing ised you. i'm e places of interest in beijing. wish you have a good time this ent ments and experiences for our services. i am most
����embarrassed to learn about the service shortcomings that you encountered and the problems you had ments personally to learn from your comments and experiences and i quite agree that the points you raise are unacceptable and assure you it.
����i do hope that despite this you er satisfaction is al the competition and makes us truly"shanghai".
����we are very conscious of the importance in providing a consistent high level of service standards to all our guests and create a most favorable impression with each and every stay.
����please do not hesitate to call me any time if i can be of any assistance.
����yours sincerely,
����xxx
ӣ���ǹ��3
dear bob,
����i am writing to express my apology to you. several days ago, i borrowed your music cd when i lived in your house. unfortunately, after i came back from canada, i found it in my luggage. i was in such a hurry that i forgot to return it to you .i will send it to you by post or express as soon
����sincerely yours,
����li ming
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