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xxx,

����i am writing this letter to express my apology that xxxxxx.i feel terribly sorry about this. once again, i am very sorry for any inconvenience caused. i will be really appreciated if you can accept my apologies and understand my situation.

����yours,

����sincerely

ӣ���ǹ��2

dear tom,

����i'm very sorry that i can't go on a trip to beijing ised you. i'm e places of interest in beijing. wish you have a good time this ent ments and experiences for our services. i am most

����embarrassed to learn about the service shortcomings that you encountered and the problems you had ments personally to learn from your comments and experiences and i quite agree that the points you raise are unacceptable and assure you it.

����i do hope that despite this you er satisfaction is al the competition and makes us truly"shanghai".

����we are very conscious of the importance in providing a consistent high level of service standards to all our guests and create a most favorable impression with each and every stay.

����please do not hesitate to call me any time if i can be of any assistance.

����yours sincerely,

����xxx

ӣ���ǹ��3

dear bob,

����i am writing to express my apology to you. several days ago, i borrowed your music cd when i lived in your house. unfortunately, after i came back from canada, i found it in my luggage. i was in such a hurry that i forgot to return it to you .i will send it to you by post or express as soon

����sincerely yours,

����li ming

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